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Effective Date: 17/03/2025
Last Updated: 16/05/2025
 

1. Introduction

Process Group ECI Limited ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Data (Use and Access) Bill 2025.
 

2. Who We Are

Process Group ECI Limited
Unit 8 Eggleston Court, Riverside Park Industrial Estate, Middlesbrough, UK, TS2 1RU.
Company Number: 11434980
 

3. What Data We Collect

We may collect and process the following categories of personal data:

• Identity Data (e.g., name, title)

• Contact Data (e.g., email, phone number, address)

• Technical Data (e.g., IP address, browser type)

• Usage Data (e.g., website interactions)

• Marketing and Communications Data (e.g., preferences)
   

4. How We Collect Your Data

We collect data through:

• Direct interactions (e.g., forms, emails)

• Automated technologies (e.g., cookies)

• Third parties (e.g., analytics providers)
   

5. Legal Bases for Processing

We process your data under the following legal bases:

• Consent – where you have given clear permission.

• Contract – where processing is necessary for a contract.

• Legal Obligation – where required by law.

• Legitimate Interests – where it is necessary for our business interests and your rights do not override those interests.
   

6. How We Use Your Data

We use your data to:

• Provide and manage our services

• Communicate with you

• Improve our website and services

• Comply with legal obligations

• Send marketing communications (with your consent)
   

7. Data Sharing and Transfers

We may share your data with:

• Service providers and partners

• Legal and regulatory authorities

• In the event of a business transfer

We ensure appropriate safeguards for international data transfers, including Standard Contractual Clauses or adequacy decisions.
 

8. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law.
 

9. Your Rights

Under UK GDPR, you have the right to:

• Access your data

• Rectify inaccurate data

• Erase your data ("right to be forgotten")

• Restrict or object to processing

• Data portability

• Withdraw consent at any time
   

To exercise your rights, contact us at: info@process-group.co.uk
 

10. Cookies and Tracking

We use cookies to enhance your experience. You can manage your cookie preferences through your browser settings. For more information, see your browser documentation.
 

11. Complaints

If you have concerns about our data practices, please contact us first. If unresolved, you may contact the Information Commissioner’s Office (ICO):
https://ico.org.uk
 

12. Changes to This Policy

We may update this policy from time to time. Please review it periodically.